Important in the legal filing is a March 12 email sent from StubHub President Sukhinder Singh Cassidy, saying refunds would be issued for canceled events OR customers could get coupons for 20% more than the original order price. “He says he was told he would be given a coupon that expires in 12 months and not the monetary refund he requested.”

“McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub’s money-back guarantee policy and that he is all but certain the game will eventually be canceled,” Billboard reported. The plaintiff, Matthew McMillan, accuses StubHub of breach of contract and negligent misrepresentation and is seeking to prohibit StubHub from issuing vouchers worth 120% of a ticket’s price instead of refunds and to go back to its original refund policy.

Last week, Billboardreported that a Wisconsin man has filed a $5 million USD class action lawsuit against StubHub for not refunding money he spent on an NHL game, now suspended due to coronavirus. Ticketmaster now says its policy has not changed, that refunds have been the discretion of “clients” who utilize ticket-selling capabilities offered by the company, and the massive amount of cancellations and postponements and the uncertain about when things will be running again has led to “organizers needing additional time to reschedule their events before deciding to offer refund options.” It’s worse that we might not have shows for more than a year.īut the bleakest, most anger-inducing part of all of this? Ticketmaster, StubHub and Eventbrite have changed their refund policies, making it even harder for concertgoers to get their money back at a time when they might really need it.

It’s bad enough we don’t have any shows to go to now.

Eventbrite refund